CoinCROWD Privacy Policy

CoinCROWD Privacy Policy

CoinCROWD Privacy Policy

CoinCROWD Privacy Policy

Last Update: 22 November 2024

Welcome to Coincrowd! We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use Coincrowd’s services, including our crypto wallet, market data, news platform, and social login features. It also details your privacy rights and how applicable laws protect you.

1. Introduction

1. Introduction

This Privacy Policy applies to all users of Coincrowd’s website, mobile application, and services (collectively, “Platform”). Coincrowd complies with the General Data Protection Regulation (GDPR) and relevant UAE laws to ensure your data is handled securely.

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

2. Who We Are

2. Who We Are

CoinCROWD (“we,” “us,” “our”) operates out of the UAE and serves a global audience. The data controller for the purposes of data protection laws is CoinCROWD L.L.C FZ, UAE.

For questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@coincrowd.com
Address: Meydan Free Zone, Dubai, U.A.E

We use the information we collect for various purposes, including to:

• Provide, operate, and improve our website and services.

• Process transactions and manage your account.

• Communicate with you about your account, updates, or other relevant information.

• Personalize your experience and show you content tailored to your interests.

• Analyze and improve our services based on website usage and feedback.

• Comply with legal obligations and prevent fraudulent activities.

We use the information we collect for various purposes, including to:


• Provide, operate, and improve our website and services.

• Process transactions and manage your account.

• Communicate with you about your account, updates, or other relevant information.

• Personalize your experience and show you content tailored to your interests.

• Analyze and improve our services based on website usage and feedback.

• Comply with legal obligations and prevent fraudulent activities.

3. What Data We Collect

3. What Data We Collect

We may collect and process the following categories of personal data:

Identity Data: Name, username, date of birth, nationality.

Contact Data: Email address, phone number.

Wallet Data: Public wallet address, transaction history, balance details.

Technical Data: IP address, device type, browser type, time zone settings, and app activity logs.

Profile Data: User preferences, interests, and engagement with Platform features.

Usage Data: Interaction details with our services, including news articles viewed and social features used.

Marketing Data: Your preferences for receiving communications from us.

4. How We Collect Your Data

4. How We Collect Your Data

We collect your data through several channels to provide, improve, and personalize our services. Below is an overview of how we gather your personal information:

Direct Interactions

You may provide data to us directly in the following ways:

• Account Creation: When you register for a CoinCROWD account, you provide personal details such as your name, email address, and contact information.

• Profile Updates: Information you update in your profile, such as preferences and account settings.

• Customer Support: Data shared when you contact our support team, whether through email, chat, or in-app messaging. This may include details about issues you face, feedback, or additional data necessary for troubleshooting.

• Surveys and Feedback: Participation in surveys or providing feedback helps us understand your needs and improve our services.

• Competitions and Promotions: When you participate in any contests, promotions, or giveaways hosted by CoinCROWD.

Automated Technologies

We collect data automatically to better understand user behavior, optimize platform performance, and ensure security:
• Cookies: Cookies are small files stored on your device to recognize you when you return to our site or app. They enable functionalities such as saving preferences, tracking usage patterns, and targeting ads. You can manage your cookie preferences through your browser settings.

• Server Logs: Our servers automatically record data such as IP addresses, timestamps, device details, and the pages you access on the platform. This information helps us monitor platform activity and troubleshoot issues.

• Analytics Tools: We use third-party analytics services to track how you interact with our website and app. These tools collect data such as time spent on pages, features accessed, and user flows to improve functionality and user experience.

 

We collect data automatically to better understand user behavior, optimize platform performance, and ensure security:
• Cookies: Cookies are small files stored on your device to recognize you when you return to our site or app. They enable functionalities such as saving preferences, tracking usage patterns, and targeting ads. You can manage your cookie preferences through your browser settings.

• Server Logs: Our servers automatically record data such as IP addresses, timestamps, device details, and the pages you access on the platform. This information helps us monitor platform activity and troubleshoot issues.

• Analytics Tools: We use third-party analytics services to track how you interact with our website and app. These tools collect data such as time spent on pages, features accessed, and user flows to improve functionality and user experience.

Third Parties

Certain third-party services and integrations provide us with data:
• Blockchain Interactions: Data from public blockchains, such as wallet addresses, transaction histories, and balances, are retrieved to deliver wallet and market data services.
• Social Login Providers: If you use social login features to access Coincrowd, the provider may share basic information with us, such as your name, email address, and profile picture, depending on your settings with the provider.
• Analytics Services: External analytics platforms provide insights into how users engage with our platform, including user demographics and behavior.
• Marketing and Referral Programs: If you interact with our platform through a referral link or marketing campaign, the referring party or marketing partner may provide us with data about the interaction.

5. How We Use Your Data

5. How We Use Your Data

We process your personal data to ensure the seamless delivery of our services, improve your experience, and comply with regulatory requirements. Below are the purposes for which we use your data, along with specific examples:

Providing and Personalizing Our Services

We use your data to:

Providing and Personalizing Our Services

We use your data to:

• Facilitate account creation, manage your profile, and authenticate access to your account.

• Deliver core functionalities, such as crypto wallet services, market data, news feeds, and social login integrations.

• Tailor the platform to your preferences, such as displaying relevant market insights and customizing news feeds based on your interests.

• Process your transactions and provide accurate updates on wallet balances and transaction histories.

Ensuring Compliance with Legal Obligations
As a platform handling cryptocurrency transactions, we are required to adhere to various legal and regulatory frameworks, including:

Ensuring Compliance with Legal Obligations
As a platform handling cryptocurrency transactions, we are required to adhere to various legal and regulatory frameworks, including:

• Anti-Money Laundering (AML) Checks: Verifying your identity to prevent unlawful activities such as money laundering or terrorist financing.

• Know Your Customer (KYC) Requirements: Collecting and verifying identity documents to ensure compliance with financial regulations.

• Transaction Monitoring: Tracking wallet activities for suspicious patterns or prohibited transactions as required by law.

• Responding to Legal Requests: Sharing data with regulators or law enforcement agencies when required under UAE law or other applicable regulations.

Improving User Experience and Analyzing App Performance
To continually enhance our services, we process data to:

Improving User Experience and Analyzing App Performance
To continually enhance our services, we process data to:

• Identify areas for improvement in the user interface and app performance.

• Analyze trends in user behavior to optimize feature usage and app efficiency.

• Ensure platform reliability through diagnostics, crash reports, and technical data analysis.

• Conduct usability testing and A/B experiments to refine new features and functionalities.

Sending Marketing Communications (With Your Consent)
We may use your data to send you marketing materials and keep you informed about:

Sending Marketing Communications (With Your Consent)
We may use your data to send you marketing materials and keep you informed about:

• New features, updates, and services launched on the platform.

• Relevant crypto news, trends, and market insights tailored to your interests.

• Exclusive offers, promotions, and events related to Coincrowd.

• Referral and loyalty programs. You can opt out of marketing communications at any time through your account settings or by contacting us.

Preventing Fraudulent Activities and Securing Our Platform
To protect our platform, users, and data, we process personal information to:

Preventing Fraudulent Activities and Securing Our Platform
To protect our platform, users, and data, we process personal information to:

• Detect and prevent unauthorized access to accounts or data breaches.
• Monitor and block fraudulent activities, including phishing and account takeovers.
• Implement security measures, such as two-factor authentication (2FA) and encryption.
• Investigate and resolve suspicious activity flagged during regular monitoring.

6. Legal Basis for Processing

6. Legal Basis for Processing

In accordance with the General Data Protection Regulation (GDPR) and applicable UAE regulations, we process your personal data only when we have a valid legal basis to do so. These bases ensure that your data is handled lawfully, fairly, and transparently. Below are the legal grounds for processing your data:

Performance of a Contract
We process your data when it is necessary to fulfill our obligations under a contract with you or to take steps at your request before entering into a contract. For example:

Performance of a Contract
We process your data when it is necessary to fulfill our obligations under a contract with you or to take steps at your request before entering into a contract. For example:

• Creating and managing your CoinCROWD account.
• Providing requested services, such as access to your crypto wallet, market data, or news feeds.
• Facilitating transactions through the wallet or other platform functionalities.
• Handling support requests or inquiries related to your account or platform services.
Without this data, we cannot effectively provide the services you request.

Legal Obligation
Certain laws and regulations require us to collect and process specific types of data. This includes:

Legal Obligation
Certain laws and regulations require us to collect and process specific types of data. This includes:

• Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Regulations: Verifying identities and monitoring transactions to prevent illegal activities.
• Tax and Reporting Obligations: Complying with tax laws and providing reports to authorities as needed.
• Law Enforcement Requests: Sharing data with regulatory or law enforcement agencies when mandated by legal authorities, such as in cases of fraud or other criminal investigations.
Our compliance with these legal obligations is mandatory for the operation of Coincrowd in the UAE and internationally.

Legitimate Interests

We process your data when it is necessary for our legitimate interests, provided these interests are not overridden by your fundamental rights and freedoms. Examples include:

Legitimate Interests

We process your data when it is necessary for our legitimate interests, provided these interests are not overridden by your fundamental rights and freedoms. Examples include:

• Enhancing User Experience: Analyzing usage patterns to improve our platform’s functionality, reliability, and user interface.

• Security Measures: Protecting our platform and users from fraud, unauthorized access, and data breaches.

• Business Development: Studying market trends and user behavior to inform strategic decisions and grow our business.

• Customer Support: Resolving user inquiries efficiently and maintaining service quality.

We carefully evaluate these interests to ensure they align with your expectations and rights.

Consent

In some cases, we process your data based on your explicit consent. This is typically required for:

Consent

In some cases, we process your data based on your explicit consent. This is typically required for:

• Sending marketing communications, newsletters, or promotional offers.

• Using cookies or other tracking technologies for personalized advertising or analytics (subject to applicable laws).

• Processing data for optional features, such as enabling social logins or integrating third-party services.

You have the right to withdraw your consent at any time by updating your preferences in your account settings or contacting us.

7. Sharing Your Data

7. Sharing Your Data

To deliver CoinCROWD’s services effectively, securely, and in compliance with legal requirements, we may share your personal data with select third parties. Below, we detail the circumstances and entities with whom your data may be shared:

Third-Party Service Providers

We collaborate with trusted third-party service providers to facilitate the efficient operation of our platform. These providers process your data only as necessary to perform their functions and under strict confidentiality agreements. Examples include:
• Hosting Providers: To store and manage platform data securely on cloud infrastructure.
• Analytics Services: To track and analyze user behavior for improving the platform’s performance and user experience.
• Payment Processors: For handling transactions securely when relevant services are offered.
• Email and Communication Platforms: To send notifications, updates, and marketing emails (where applicable).
• Identity Verification Services: For performing KYC (Know Your Customer) checks and ensuring compliance with AML regulations.
We ensure that these providers implement robust data protection measures and comply with relevant laws.

Legal Authorities

We may share your personal data with legal, regulatory, or government authorities under specific circumstances, such as:

• Legal Compliance: Responding to lawful requests, court orders, or subpoenas as required under UAE or international laws.

• Fraud Prevention: Cooperating with law enforcement agencies to investigate and prevent fraudulent or criminal activities.

• Regulatory Reporting: Submitting data to financial regulators or other governing bodies for compliance purposes, including AML and CTF obligations.

In such cases, we disclose only the data required by law and notify you where permitted.

Blockchain Networks

Certain data is inherently shared publicly when interacting with blockchain networks. This is a necessary aspect of using cryptocurrency services and includes:

• Transaction Records: Details such as your wallet address, transaction amounts, and timestamps are recorded on public blockchain ledgers.

• Immutability of Data: Once added to the blockchain, this information becomes publicly accessible and cannot be deleted or modified.

Note: Coincrowd does not control how blockchain networks operate. While we strive to provide transparency, users should exercise caution when conducting blockchain transactions.

Ensuring Data Protection

We carefully vet all third-party entities and require them to adhere to strict data protection standards. Where data is transferred internationally, we ensure it is protected in accordance with GDPR and UAE regulations, implementing safeguards like Standard Contractual Clauses or equivalent mechanisms.
If you have questions about data sharing or specific third parties, feel free to contact us at privacy@coincrowd.com.
Let me know if further details are needed!

Ensuring Data Protection

We carefully vet all third-party entities and require them to adhere to strict data protection standards. Where data is transferred internationally, we ensure it is protected in accordance with GDPR and UAE regulations, implementing safeguards like Standard Contractual Clauses or equivalent mechanisms.
If you have questions about data sharing or specific third parties, feel free to contact us at privacy@coincrowd.com.
Let me know if further details are needed!

8. International Transfers

8. International Transfers

As CoinCROWD operates globally, your data may be transferred to and processed in countries outside your country of residence, including jurisdictions that may not provide the same level of data protection as those in the European Economic Area (EEA) or the UAE. This section outlines how we handle international data transfers to ensure your information remains protected.

Why Data May Be Transferred Internationally

We transfer data internationally for the following purposes:

• Service Delivery: Engaging global third-party providers for hosting, analytics, or payment processing.

• Operational Needs: Allowing our team members or partners in different regions to access your data for support or operational requirements.

• Regulatory Compliance: Sharing data with international regulators or law enforcement authorities when required by law.

• Platform Features: Enabling global blockchain interactions, which inherently involve data visibility across borders.

Why Data May Be Transferred Internationally

We transfer data internationally for the following purposes:

• Service Delivery: Engaging global third-party providers for hosting, analytics, or payment processing.

• Operational Needs: Allowing our team members or partners in different regions to access your data for support or operational requirements.

• Regulatory Compliance: Sharing data with international regulators or law enforcement authorities when required by law.

• Platform Features: Enabling global blockchain interactions, which inherently involve data visibility across borders.

Compliance with GDPR and UAE Regulations

We take appropriate measures to ensure your personal data is protected during international transfers, including:

1. Adequacy Decisions: Transferring data to countries deemed by the European Commission or UAE authorities to provide an adequate level of data protection.

2. Standard Contractual Clauses (SCCs): Where data is transferred to countries not recognized as offering adequate protection, we use SCCs or equivalent legal frameworks to enforce strong data protection obligations on the recipient.

3. Binding Corporate Rules (BCRs): When transferring data within CoinCROWD entities globally, we may rely on BCRs approved by data protection authorities to safeguard your data.

4. Encryption and Pseudonymization: Sensitive data may be encrypted or pseudonymized to minimize exposure during transit.

Compliance with GDPR and UAE Regulations

We take appropriate measures to ensure your personal data is protected during international transfers, including:

1. Adequacy Decisions: Transferring data to countries deemed by the European Commission or UAE authorities to provide an adequate level of data protection.

2. Standard Contractual Clauses (SCCs): Where data is transferred to countries not recognized as offering adequate protection, we use SCCs or equivalent legal frameworks to enforce strong data protection obligations on the recipient.

3. Binding Corporate Rules (BCRs): When transferring data within CoinCROWD entities globally, we may rely on BCRs approved by data protection authorities to safeguard your data.

4. Encryption and Pseudonymization: Sensitive data may be encrypted or pseudonymized to minimize exposure during transit.

Specific Safeguards in Place

To ensure the protection of your data during international transfers, we:

• Work only with trusted service providers that comply with GDPR or equivalent standards.

• Conduct regular audits of third-party partners to verify compliance with data protection obligations.

• Implement secure data transfer protocols, including encryption, to prevent unauthorized access during transit.

User Rights and Transparency

You have the right to:

• Request further information about the safeguards we use for international transfers.

• Obtain a copy of the Standard Contractual Clauses or similar agreements in place (where applicable).

• Contact us at privacy@coincrowd.com for more details about how your data is handled in international transfers.

Risks of International Transfers

While we strive to implement the highest standards of data protection, transferring data to jurisdictions without adequate protection may pose risks, including weaker enforcement of privacy laws or increased likelihood of government access. We work to mitigate these risks through rigorous safeguards and oversight.

9. Data Retention

9. Data Retention

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law, regulation, or legitimate business needs. This section explains how we determine data retention periods and the safeguards we have in place.

General Retention Principles

• Purpose-Based Retention: Data is retained only for the specific purposes outlined in this Privacy Policy, such as providing services, ensuring platform security, and complying with legal requirements.

• Minimization: Once data is no longer needed for its original purpose, it is securely deleted, anonymized, or archived unless legal obligations require otherwise.

Compliance with GDPR and UAE Regulations

We take appropriate measures to ensure your personal data is protected during international transfers, including:

1. Adequacy Decisions: Transferring data to countries deemed by the European Commission or UAE authorities to provide an adequate level of data protection.

2. Standard Contractual Clauses (SCCs): Where data is transferred to countries not recognized as offering adequate protection, we use SCCs or equivalent legal frameworks to enforce strong data protection obligations on the recipient.

3. Binding Corporate Rules (BCRs): When transferring data within CoinCROWD entities globally, we may rely on BCRs approved by data protection authorities to safeguard your data.

4. Encryption and Pseudonymization: Sensitive data may be encrypted or pseudonymized to minimize exposure during transit.

Compliance with GDPR and UAE Regulations

We take appropriate measures to ensure your personal data is protected during international transfers, including:

1. Adequacy Decisions: Transferring data to countries deemed by the European Commission or UAE authorities to provide an adequate level of data protection.

2. Standard Contractual Clauses (SCCs): Where data is transferred to countries not recognized as offering adequate protection, we use SCCs or equivalent legal frameworks to enforce strong data protection obligations on the recipient.

3. Binding Corporate Rules (BCRs): When transferring data within CoinCROWD entities globally, we may rely on BCRs approved by data protection authorities to safeguard your data.

4. Encryption and Pseudonymization: Sensitive data may be encrypted or pseudonymized to minimize exposure during transit.

Specific Safeguards in Place

The retention period for your data depends on its type and purpose. Examples include:

• Account Information: Retained as long as your account remains active. If your account is deactivated, we retain your data for a reasonable period to facilitate reactivation or fulfill legal obligations.

• Transaction Data: Retained for at least five years after the transaction, as required by anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.

• Technical and Usage Data: Retained for analytics and performance monitoring purposes, typically no longer than 12 months unless aggregated or anonymized.

• Marketing Preferences: Retained until you withdraw your consent or update your preferences.

• Legal or Regulatory Obligations: Retained as mandated by applicable laws (e.g., financial or tax records required to be stored for specific timeframes).

Factors Influencing Retention

When determining the retention period for your data, we consider:

• Legal and Regulatory Requirements: Obligations under UAE law, GDPR, and other international regulations.

• Risk Management: Retaining data to address potential disputes or complaints.

• Business Needs: Ensuring data availability for auditing, operational analysis, or service improvements.

• User Requests: Balancing retention with user rights, such as data deletion or portability requests.

Secure Deletion

When data is no longer needed, we ensure it is securely deleted or anonymized to protect your privacy. Methods include:

• Physical Deletion: Permanently erasing data from our servers and systems.

• Anonymization: Converting data into an irreversible format that cannot be linked back to an individual.

• Archiving: Retaining data securely in limited-access environments for compliance purposes.

User Rights

You have the right to:

• Request deletion of your data in specific circumstances, such as when it is no longer necessary for its original purpose.

• Inquire about the retention period for specific data categories by contacting us at privacy@coincrowd.com.

10. Data Security

10. Data Security

At CoinCROWD, protecting your personal data is a top priority. We implement comprehensive organizational and technical measures to safeguard your information against unauthorized access, loss, misuse, alteration, or destruction. Below, we detail the steps we take to ensure data security.

Organizational Measures

We adopt internal processes and policies to ensure data security across all levels of our organization:

• Employee Training: Regular training programs for employees to recognize and mitigate security risks and ensure compliance with data protection laws.

• Access Controls: Limiting access to personal data to authorized personnel only, based on their roles and responsibilities. Access is granted on a need-to-know basis.

• Incident Response Plan: A robust incident management system to detect, address, and mitigate security breaches promptly.

• Vendor Vetting: Careful selection and regular auditing of third-party service providers to ensure they meet our stringent security standards.

Organizational Measures

We adopt internal processes and policies to ensure data security across all levels of our organization:

• Employee Training: Regular training programs for employees to recognize and mitigate security risks and ensure compliance with data protection laws.

• Access Controls: Limiting access to personal data to authorized personnel only, based on their roles and responsibilities. Access is granted on a need-to-know basis.

• Incident Response Plan: A robust incident management system to detect, address, and mitigate security breaches promptly.

• Vendor Vetting: Careful selection and regular auditing of third-party service providers to ensure they meet our stringent security standards.

Technical Measures

We leverage advanced technologies to protect your data during storage, transmission, and processing:

• Encryption: Data is encrypted at rest and in transit using industry-standard protocols to prevent unauthorized access.

• Secure Storage: Sensitive information, such as private keys, is stored in highly secure environments with additional protective layers.

• Network Security: Firewalls, intrusion detection systems, and secure VPNs are used to shield our systems from external threats.

• Data Anonymization and Pseudonymization: Where possible, personal data is anonymized or pseudonymized to minimize risk in the event of unauthorized access.

• Monitoring and Testing: Continuous monitoring of our infrastructure for vulnerabilities and regular security testing (e.g., penetration testing) to identify and address potential threats.

Technical Measures

We leverage advanced technologies to protect your data during storage, transmission, and processing:

• Encryption: Data is encrypted at rest and in transit using industry-standard protocols to prevent unauthorized access.

• Secure Storage: Sensitive information, such as private keys, is stored in highly secure environments with additional protective layers.

• Network Security: Firewalls, intrusion detection systems, and secure VPNs are used to shield our systems from external threats.

• Data Anonymization and Pseudonymization: Where possible, personal data is anonymized or pseudonymized to minimize risk in the event of unauthorized access.

• Monitoring and Testing: Continuous monitoring of our infrastructure for vulnerabilities and regular security testing (e.g., penetration testing) to identify and address potential threats.

User Responsibilities

While we take every precaution to protect your data, users also play a role in maintaining security:

• Account Protection: Choose strong, unique passwords and enable two-factor authentication (2FA) for additional security.

• Device Security: Ensure that the devices you use to access our platform are secure, updated, and free from malware.

• Phishing Awareness: Be cautious of phishing attempts and do not share your account credentials or personal information with unverified sources.

Data Breach Response

In the unlikely event of a data breach, we have protocols in place to minimize impact:

• Notification: We will notify affected users and regulatory authorities promptly as required by law.

• Mitigation: Immediate steps are taken to contain the breach, assess its scope, and prevent recurrence.

• Support: Affected users will receive guidance and support to protect their accounts and information.

Commitment to Continuous Improvement

We continuously evaluate and upgrade our security measures to address emerging threats and evolving technologies. Regular audits and adherence to industry best practices ensure that CoinCROWD maintains a high standard of data security.

If you have questions or concerns about how we protect your data, please contact us at privacy@coincrowd.com.

Commitment to Continuous Improvement

We continuously evaluate and upgrade our security measures to address emerging threats and evolving technologies. Regular audits and adherence to industry best practices ensure that CoinCROWD maintains a high standard of data security.

If you have questions or concerns about how we protect your data, please contact us at privacy@coincrowd.com.

11. Your Rights

11. Your Rights

Under the General Data Protection Regulation (GDPR) and UAE data protection laws, you have several rights regarding your personal data. These rights empower you to maintain control over how your data is processed and ensure transparency. Below, we outline your rights and how to exercise them:

Organizational Measures

We adopt internal processes and policies to ensure data security across all levels of our organization:

• Employee Training: Regular training programs for employees to recognize and mitigate security risks and ensure compliance with data protection laws.

• Access Controls: Limiting access to personal data to authorized personnel only, based on their roles and responsibilities. Access is granted on a need-to-know basis.

• Incident Response Plan: A robust incident management system to detect, address, and mitigate security breaches promptly.

• Vendor Vetting: Careful selection and regular auditing of third-party service providers to ensure they meet our stringent security standards.

Organizational Measures

We adopt internal processes and policies to ensure data security across all levels of our organization:

• Employee Training: Regular training programs for employees to recognize and mitigate security risks and ensure compliance with data protection laws.

• Access Controls: Limiting access to personal data to authorized personnel only, based on their roles and responsibilities. Access is granted on a need-to-know basis.

• Incident Response Plan: A robust incident management system to detect, address, and mitigate security breaches promptly.

• Vendor Vetting: Careful selection and regular auditing of third-party service providers to ensure they meet our stringent security standards.

Correction

You can request corrections to your personal data if it is inaccurate or incomplete. This ensures that the information we hold about you is accurate and up-to-date.

How to Exercise: Submit a request specifying the data that needs to be corrected, along with supporting documentation if necessary.

Deletion (Right to Be Forgotten)

You have the right to request the deletion of your personal data in certain circumstances, such as:

• The data is no longer necessary for the purposes for which it was collected.

• You withdraw your consent, and there is no other legal basis for processing.

• You object to processing based on legitimate interests, and there are no overriding grounds for continued processing.

• The data was unlawfully processed.

Limitations: We may not delete your data if:

• It is required to comply with legal or regulatory obligations (e.g., anti-money laundering laws).

• It is necessary for the establishment, exercise, or defense of legal claims.

Deletion (Right to Be Forgotten)

You have the right to request the deletion of your personal data in certain circumstances, such as:

• The data is no longer necessary for the purposes for which it was collected.

• You withdraw your consent, and there is no other legal basis for processing.

• You object to processing based on legitimate interests, and there are no overriding grounds for continued processing.

• The data was unlawfully processed.

Limitations: We may not delete your data if:

• It is required to comply with legal or regulatory obligations (e.g., anti-money laundering laws).

• It is necessary for the establishment, exercise, or defense of legal claims.

Objection

You have the right to object to the processing of your personal data if:

• The processing is based on legitimate interests, and you feel it impacts your fundamental rights and freedoms.

• Your data is being processed for direct marketing purposes.

Outcome: If your objection is valid, we will cease processing your data unless we demonstrate compelling legitimate grounds to continue.

Objection

You have the right to object to the processing of your personal data if:

• The processing is based on legitimate interests, and you feel it impacts your fundamental rights and freedoms.

• Your data is being processed for direct marketing purposes.

Outcome: If your objection is valid, we will cease processing your data unless we demonstrate compelling legitimate grounds to continue.

Withdraw Consent

Where we rely on your consent to process your data, you have the right to withdraw it at any time. This includes consent for:

• Receiving marketing communications.

• Using certain cookies or tracking technologies.

Impact of Withdrawal: Withdrawal of consent will not affect the lawfulness of data processing carried out before your consent was withdrawn. However, certain services may no longer be available if they rely on consent.

Withdraw Consent

Where we rely on your consent to process your data, you have the right to withdraw it at any time. This includes consent for:

• Receiving marketing communications.

• Using certain cookies or tracking technologies.

Impact of Withdrawal: Withdrawal of consent will not affect the lawfulness of data processing carried out before your consent was withdrawn. However, certain services may no longer be available if they rely on consent.

How to Exercise Your Rights

To exercise any of your rights, please contact us at privacy@coincrowd.com. Include the following in your request:

• Your full name and contact information.

• A detailed description of your request.

• Proof of identity (to ensure the security of your data).

How to Exercise Your Rights

To exercise any of your rights, please contact us at privacy@coincrowd.com. Include the following in your request:

• Your full name and contact information.

• A detailed description of your request.

• Proof of identity (to ensure the security of your data).

Response Timeline

We will respond to your request within one month. If the request is complex or involves multiple aspects, this period may be extended by up to two additional months. In such cases, we will inform you of the delay and the reasons behind it.

Additional Information

You also have the right to:

• Complain to a relevant data protection authority if you believe your rights have been violated.

• Request further details about your rights or our data protection practices.

For further assistance, please reach out to privacy@coincrowd.com.

12. Cookies

12. Cookies

Cookies are small data files stored on your device that help us provide a better, more personalized experience when you use the Coincrowd platform. This section explains how we use cookies, their purpose, and how you can manage them.

How We Use Cookies

We use cookies for the following purposes:

1. Essential Cookies: These are necessary for the basic functionality of our platform, such as enabling you to log in securely and navigate between pages.

2. Performance and Analytics Cookies: These cookies help us understand how you use our platform, allowing us to improve its performance and optimize user experience. For instance, they track page load times and app performance.

3. Functionality Cookies: These cookies remember your preferences (e.g., language settings) to provide a personalized experience.

4. Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns. These cookies may track your interaction with ads displayed on or off our platform.

Third-Party Cookies

Some cookies are set by third-party services integrated into our platform, such as:

• Analytics tools like Google Analytics to track user behavior and platform usage.

• Social media plugins or integrations that allow you to share content or log in using social accounts.

• Advertising partners for targeted ad delivery.

We do not control third-party cookies. For more information, refer to the respective privacy policies of these third-party services.

Third-Party Cookies

Some cookies are set by third-party services integrated into our platform, such as:

• Analytics tools like Google Analytics to track user behavior and platform usage.

• Social media plugins or integrations that allow you to share content or log in using social accounts.

• Advertising partners for targeted ad delivery.

We do not control third-party cookies. For more information, refer to the respective privacy policies of these third-party services.

Managing Your Cookie Preferences

You can control or disable cookies through your browser settings. While most browsers automatically accept cookies, you can modify your settings to:

• Block specific types of cookies.

• Delete cookies that have already been set.

• Alert you when cookies are being placed.

Please note:

• Disabling essential cookies may impact the functionality of our platform and limit your ability to use certain features.

• Preferences for cookies set on one device or browser may not carry over to others.

Managing Your Cookie Preferences

You can control or disable cookies through your browser settings. While most browsers automatically accept cookies, you can modify your settings to:

• Block specific types of cookies.

• Delete cookies that have already been set.

• Alert you when cookies are being placed.

Please note:

• Disabling essential cookies may impact the functionality of our platform and limit your ability to use certain features.

• Preferences for cookies set on one device or browser may not carry over to others.

Cookie Banner and Preferences

When you first visit our platform, a cookie banner may appear, providing you with an overview of the cookies we use and an option to customize your preferences. You can also revisit and modify your cookie preferences at any time via your account settings or browser options.

More Information

For detailed information about the cookies we use, their purposes, and how long they remain active, please visit our Cookie Policy (link to detailed cookie policy if available).

If you have questions about our use of cookies, contact us at privacy@coincrowd.com.

13. Updates to This Policy

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. Keeping you informed about how we handle your data is a priority.

When Updates Occur

Updates to this Privacy Policy may occur due to:

• Regulatory Changes: Compliance with new laws, regulations, or guidelines, including updates to GDPR, UAE data protection laws, or other relevant standards.

• Operational Changes: Introduction of new features, services, or technologies that impact how your data is processed.

• Feedback or Improvements: Enhancements to ensure greater transparency or address user feedback.

When Updates Occur

Updates to this Privacy Policy may occur due to:

• Regulatory Changes: Compliance with new laws, regulations, or guidelines, including updates to GDPR, UAE data protection laws, or other relevant standards.

• Operational Changes: Introduction of new features, services, or technologies that impact how your data is processed.

• Feedback or Improvements: Enhancements to ensure greater transparency or address user feedback.

How We Notify You

When we make changes to this Privacy Policy:

• Minor Updates: Non-material updates (e.g., clarifications or corrections) will be posted directly to the Privacy Policy page on our platform.

• Material Changes: If updates significantly impact how we process your personal data or your rights, we will:

• Notify you via email or through in-app notifications.

• Provide a summary of the changes and explain their implications.

• Give you sufficient time to review the updated policy before it takes effect.

How We Notify You

When we make changes to this Privacy Policy:

• Minor Updates: Non-material updates (e.g., clarifications or corrections) will be posted directly to the Privacy Policy page on our platform.

• Material Changes: If updates significantly impact how we process your personal data or your rights, we will:

• Notify you via email or through in-app notifications.

• Provide a summary of the changes and explain their implications.

• Give you sufficient time to review the updated policy before it takes effect.

Your Responsibility

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of our platform after updates signifies your acceptance of the revised policy. If you do not agree with the changes, you may stop using our services or exercise your rights as outlined in Section 11.

Accessing the Updated Policy

The most current version of our Privacy Policy will always be available on our website or mobile app. You can identify the latest version by checking the “Last Updated” date at the top of the document.

 

14.⁠ ⁠Contact Us

14.⁠ ⁠Contact Us

If you have any questions about changes to this policy or how they may affect you, please contact us at social@coincrowd.com.
CoinCROWD Email: social@coincrowd.com

If you have any questions about changes to this policy or how they may affect you, please contact us at social@coincrowd.com.
CoinCROWD Email: social@coincrowd.com